MS CRM

Microsoft Dynamics CRM is a flexible business application that helps organizations increase business productivity and drive connections across people, processes and ecosystems via a familiar, intelligent and connected experience.

Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) system that gives enterprise organizations a 360-degree view of their customers across marketing, sales, and customer service.

Built on a highly flexible platform, Microsoft Dynamics CRM is designed to adapt to your business and scale right along with your growth. Set up for streamlined installation and simplified administration, Microsoft Dynamics CRM targets rapid return on investment (ROI) and offers an attractive total cost of ownership (TCO). With Microsoft Dynamics CRM, you

  • Achieve a complete customer view that is consistent across the enterprise with Microsoft Dynamics CRM.
  • Give users a 360-degree view of customers.
  • Achieve high user acceptance and productivity.
  • Enable application flexibility.
  • Accelerate project delivery and ROI.
  • Provide availability, performance, scalability.

Features

The following business streams are available in Microsoft Dynamics CRM:

Sales:
Account Management, Opportunity Management, Sales Performance Management, Goal Management.

Marketing:
Lead import and export management, Marketing List management, Customer segmentation and analysis, Campaign planning and execution, digital marketing.

Services:
Case management, service contracts, Support ticketing and escalation, scheduling of resources.

XRM:
Any custom relationship solution e.g Asset management, property management, employee management, vendor management, student management etc.

Services on Microsoft Dynamics

  • Implementation & Rollout: Full Life-Cycle implementations & Rollouts.
  • Upgrade: Version upgrade (Classic to RTC) and Platform Migrations.
  • Support: Maintenance and Production Support, including Helpdesk operations.
  • Development & Customization: Application development, Customization, including add-on Module Development, Enhancements, Reports and Interfaces using RDLC & SSRS.
  • Integration of Social Networking apps on CRM.

Some of the projects executed

  • Version upgrade of NAV & LS Retail for a Retail Industry.
  • Setup Helpdesk & streamlined the Application Support process for a Consumer Retail Major.
  • Implemented NAV Financials & interfaced with a garment manufacturing application (WFX) for India’s largest Garment Exporter.
  • System Audit & Database cleansing project for a Fashion Apparel business.
  • Application Maintenance Report Development for few of our customer.
  • Implemented Central Kitchen with Call Center Management for a Quick Service Restaurant.(QSR)
  • Implementation of CRM4.0 for an IT Services industry & subsequentUpgrade from CRM4.0 to CRM2011.

Our Microsoft Dynamics Customers include

  • Connexios Life Sciences
  • Gokaldas Exports
  • MK Retail
  • Aditya Birla Retail Limited (ABRL)
  • Polycab Wires & Cables
  • Mast Kalandar
  • SevenEast
  • Ametek India
  • Stanley Black & Decker

Request for Services

If you have any enquiries regarding ITTI or this website, we request you to contact us