Salesforce

Building a cloud-powered business requires more than just giving your people access to new systems. To get the maximum value from an application, you need to understand how your workforce and your business benefit. That’s especially important when the application – like Salesforce – is so central to your bottom line.

“According to a major analyst, enterprises that deploy CRM strategies will return at least 25 percent better financial returns than those that don’t. To help you harness Salesforce’s full potential, below is  list of best practices based on talking and working with our clients”

Salesforce customer relationship management (CRM) product, composed of Sales Cloud, Service Cloud, Marketing Cloud, Force.com, Chatter and Work.com.

Salesforce’s real-time, multi-tenant architecture, platform and CRM application have helped companies effectively collaborate with their customers and has enhanced the communication channel

salesforce

Features

Sales
The world’s #1 CRM solution gives your sales teams the power to close deals like never before with an array of cloud-based tools that increase productivity, keep pipeline filled with solid leads, and score more wins. No software. No hardware. No speed limits.

Services
From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Desk.com
All-in-one customer support app helps small businesses quickly offer personalized service on every channel.

Marketing
Make the most of every customer interaction — creating personalised, cross-channel customer journeys that deliver exceptional brand experiences across email, mobile, social, Web, and more.

Community
Harness the power of social and mobile to create rich, engaging online communities. Build deeper customer relationships. Drive employee productivity and innovation. And empower resellers, partners, and distributors to get deals done faster.

Chatter
Turn social into a powerful business tool. Connect every employee with the files, data, and expertise they need.

Analytics
Transform the way your company collects, analyses, and distributes customer information. Unify datasets from multiple sources into a single view so you can get fast answers and take immediate actions.

Apps cloud
Today every company is in the app business. App Cloud is your one-stop shop for building, running, managing, and optimizing apps using the same technology and expertise that fuels our success.

Force.com
Armed with lightning-fast tools, now anyone can build social and mobile apps with either clicks or code.

Heroku
Build scalable, trusted apps faster than ever. Now featuring enterprise features and native Salesforce data integration

 

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