A Legacy of Over 33 Years
ITTI offers a proven track record of software expertise across industries worldwide for over 33 years.
Connect The Customers, Empower The Teams, And Accelerate Growth.
Bring sales, service, and customer data together with Microsoft Dynamics 365 CRM. With ITTI, you can help automate service, improve data, and accelerate enterprise growth.
EXPERTISE
Dynamics 365 CRM Expertise Built For Transformation
End-to-end capabilities
We offer strategy, implementation, system integration, and continuous support.
Leadership in the Microsoft ecosystem
We use Dynamics 365, the Power Platform, Azure, and Copilot.
Connected Enterprise Approach
ITTI integrates its CRM, ERP, data systems, and AI tools onto a single platform.
WHY DYNAMICS 365 CRM?
One Connected View of Your Customer
Bring all your sales, service, marketing, and operational data into a single intelligent platform.
With ITTI, you can create a full view of each customer interaction to make better business decisions.
Unified Customer Data
Bring together customer data and interactions.
Smart Sales
Find the right person and make the right sale.
Accelerate
Reduce case, customer, and support interactions.
Intelligent Engagement
Personalize all customer conversations with AI and automation.
DYNAMICS 365 CRM CAPABILITIES
CRM That Connects Every Customer Interaction
Dynamics 365 Sales
With the smart sales tools available in Dynamics 365 Sales, you can manage leads, opportunities, accounts, and pipelines.
Customer Support & Engagement
Deliver timely, tailored support to your customers, wherever they are, across your service organizations.
Customer Data Analytics
Turn raw customer data into valuable insights and personalized experiences.
Field Service Management
Link field technicians, customers, and service operations.
Power Platform extension
Add features to your CRM with Power Apps, Power Automate, and Power BI.
Copilot & AI Automation
Accelerate your teams with AI, intelligent insights, and automation.
Our Dynamics 365 CRM Services
From CRM Strategy To Continuous Optimization
CRM Consulting and Strategy
We establish a well-defined CRM roadmap aligned with your business objectives and customer journeys.
Implementation and Configuration
ITTI designs and sets up Microsoft Dynamics 365 CRM to match your sales and service processes.
CRM Integration
We link Microsoft Dynamics 365 CRM with your ERP systems, websites, portals, EDI, and enterprise applications.
Data Migration & Modernization
ITTI moves your customer data safely. They also improve your data and make it easier to use.
Customization and Extensions
We use the Power Platform to address industry-specific challenges when extending Dynamics 365 CRM.
Application Support and Optimization
ITTI ensures that your CRM remains secure, reliable, and is continuously optimized for long-term growth.
CRM + AI
Make Your CRM Intelligent
Customer Data → Customer Insights
Use connected customer data to bring clarity and insights to your business.
Manual Tasks → Automation
Automate tasks the team repeats day to day.
Users → AI-Powered Teams
Empower your Teams using Microsoft Copilot to support them in their day-to-day work in the CRM.
Reactive Service → Proactive Engagement
Anticipate needs with predictive insights.
CUSTOMER JOURNEY
Connect Every Stage of The Customer Journey
ITTI brings connected experiences across your marketing, sales, service, and online channels. We help you engage buyers, support customers, and build long-term business relationships.
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Attract
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Engage
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Convert
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Serve
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Retain
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Grow
BUSINESS FUNCTIONS
Built Around The Way Your Business Works
Sales
Monitor opportunities, leads, sales pipelines, and forecasts.
Customer Service
Support cases, customer service teams, self-service portals, and field service.
Marketing
Run tailored marketing campaigns, use customer segmentation, offer personalized promotions, and automate the customer journeys.
Sales
Automate lead nurturing, use customer data and preferences to cross-sell and upsell, and deliver more personalized products and services.
Customer service
Provide a single view of each customer, automate support requests, and use analytics to improve service.
Partner Management
Roll out partner portals, channel sales enablement, and team workspaces.
Customer Data & Insights
Unlock Customer 360 profiles, advanced analytics, custom reporting, and predictive insights.
CONNECTED CRM ECOSYSTEM
Connect CRM To Your Enterprise
Enterprise ERP Systems
ITTI links Microsoft Dynamics 365 CRM with SAP, Microsoft Dynamics ERP, and QAD.
Enterprise Apps
Connect your CRM to business-critical apps, custom applications, and internal APIs.
Website / Integration
We can develop APIs that will give you access to the data and functions you need on your website.
Digital Channels
Integrate your CRM with your website, mobile app, customer portals, and self-service tools.
Data & Analytics
Use Power BI and Customer Insights to create real-time reports from customer data.
Enterprise Connectivity
We have scaled with robust connections through EDI, automated workflows, and secure APIs.
INDUSTRIES
Dynamics 365 CRM Across Industries
Manufacturing
Simplify B2B sales, manage channels & dealers, and improve customer service and insights.
Retail & FMCG
Drive customer engagement, loyalty, personalization, and omnichannel enablement.
Professional Services
Streamline lead management, account management, customer engagement, and long-term relationship management.
Utilities & Energy
Improve customer experience, customer service, field service management, self-service, and customer engagement.
BUSINESS OUTCOMES
What Can Dynamics 365 CRM Help You Achieve?
360 Customer Visibility
Get a complete, accurate view of every customer interaction.
Higher Sales Productivity
Help your sales reps close deals faster with automation.
Faster Customer Service
Reduce case resolution time and increase customer satisfaction.
Personalized Interaction
Send marketing messages based on customer behavior.
Buy Smarter
Use transparent analytics to help you make smarter business decisions.
Business Connectivity
Integrate your sales, service, and ERP.
Automation with Intelligence
Reduce manual data entry and cut costs.
Scalable Customer Operations
As your enterprise expands, develop your customer operations.
WHY ITTI?
One Partner For Your Dynamics 365 CRM Journey
33+ Years of Experience
Decades of enterprise technology experience across global industries.
ITTI is Your Single Source
ITTI manages strategy, implementation, integration, data migration, AI, and support.
Microsoft Stack Specialists
We are experts in Dynamics 365, Power Platform, Azure, Power BI, and Copilot.
Connected Enterprise Approach
We connect your CRM directly to your ERP, data warehouse, and digital channels.
Business–Driven Innovation
We engineer technology to be grounded in your people, processes, and customer experience ambitions.
Long-Term Partnership
ITTI will be there long after the rollout to support and optimize.
Trusted for Quality & Security
Global brands such as Linde Group and Unilever rely on ITTI. We are ISO 9001:2015- and ISO/IEC 27001-certified.
FAQs
Frequently Asked Questions (FAQs)
What is Microsoft Dynamics 365 CRM?
Microsoft Dynamics 365 CRM is a cloud-based suite of applications that covers sales, customer service, marketing, and field operations; it brings customer data together on a single intelligent platform to simplify daily operations, automate workflows, and speed up enterprise growth.
How does ITTI integrate Microsoft Dynamics 365 CRM with ERP systems?
ITTI connects Microsoft Dynamics 365 CRM with key ERP systems, including SAP, Microsoft Dynamics ERP, and QAD. We set up secure API connections, automated workflows, and EDI linkages to coordinate your sales, customer service, and enterprise operational data.
Can ITTI transfer customer data to Microsoft Dynamics 365 CRM?
Yes, ITTI carries out the entire process of migrating data from outdated CRM systems and databases to Microsoft Dynamics 365 CRM. The team securely cleanses, organizes, and transfers customer data to maintain data quality, ensure regulatory compliance, and remove duplicate records.
How does AI improve Microsoft Dynamics 365 CRM?
By incorporating Microsoft Copilot, the Power Platform, and automated workflows, AI improves Microsoft Dynamics 365 CRM by turning customer data into actionable insights, automating tasks, identifying trends, and helping sales and service teams work faster.
Does ITTI offer help after setting up Dynamics 365 CRM?
Yes. ITTI provides continuous application support, system governance, and ongoing optimization for Microsoft Dynamics 365 CRM. Our global team keeps your platform secure, updated, and aligned with your sales and customer service goals long after the initial rollout.
Ready to transform customer engagement?
Link your customers, teams, data, and technology to Microsoft Dynamics 365 CRM to transform customer relationships and accelerate business growth.