The L1 Service desk
A Single point of contact (within a company or Offsite) for managing internal customer requests, application queries, L1 incidents, were providing support as per SLA.
ITTI provide the scalability and technical expertise to reliably deliver and manage application availability, security and performance, as an alternative to providing this support using internal resources.
ITES (Information Technology Enabled Services) is an outsourced process that can be used in various domain verticals, such as e-Commerce, Pharma, Health Care, Biotech, FMCG, Retail etc. This process completely reduces the costs and enhances the service standards.
ITTI provide outstanding services to our clients.
- 24/7 operations services (Techno functional) best industry practice followed
- Application L1 support
- IT infrastructure support
- Third party product support and operational support with on-site, off-site & offshore models.
We assure the best supporting strategies to cope with the day to day issues. Our commitment has been widely accepted & we make a difference in the Industry with planned activities in the road map of the Support.