Microsoft Dynamics 365 CRM is a flexible business application that helps organizations increase business productivity and drive connections across people, processes and ecosystems via a familiar, intelligent and connected experience.

A fully integrated customer relationship management (CRM) system that gives enterprise organizations a 360-degree view of their customers across marketing, sales, and customer service.

Built on a highly flexible platform, Microsoft Dynamics 365 CRM is designed to adapt to your business and scale right along with your growth. Set up for streamlined installation and simplified administration, Microsoft Dynamics CRM targets rapid ROI and offers an attractive total cost of ownership (TCO).

Benefits of Microsoft Dynamics 365 CRM

  • Achieve a complete customer view that is consistent across the enterprise with Microsoft Dynamics CRM.
  • Give users a 360-degree view of customers.
  • Achieve high user acceptance and productivity.
  • Enable application flexibility.
  • Accelerate project delivery and ROI.
  • Provide availability, performance, scalability.

Services on Microsoft Dynamics

  • Implementation & Rollout: Full Life-Cycle implementations & Rollouts.
  • Upgrade: Version upgrade (Classic to RTC) and Platform Migrations.
  • Support: Maintenance and Production Support, including Helpdesk operations.
  • Development & Customization: Application development, Customization, including add-on Module Development, Enhancements, Reports and Interfaces using RDLC & SSRS.
  • Integration of Social Networking apps on CRM.

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    The following business streams are available in Microsoft Dynamics CRM


    Account Management, Opportunity Management, Sales Performance Management, Goal Management.


    Lead import and export management, Marketing List management, Customer segmentation and analysis, Campaign planning and execution, digital marketing.


    Case management, service contracts, Support ticketing and escalation, scheduling of resources.


    Any custom relationship solution e.g Asset management, property management, employee management, vendor management, student management etc.

    Featured clients success stories

    I would like to thank team ITTI and also place on record my sincere appreciation of the way its been implemented and hoping the same standards and quality for phase 2 as well . It would be our pleasure to do business with ITTI in the future and looking forward

    MK Retail

    Congratulations to the team! You all did an excellent job! Keep up the good work.

    DCX Cables and Assemblies Pvt Ltd

    The project is really successful and I am extremely pleased that we got a first class package which fit our requirements. I congratulate ITTI for a job well done, your patience, understanding and the willingness to work closely with us to get a tool, we needed

    Abu Dhabi Ship Building

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