IT enabled Service

The Service desk - a single point of contact within a company for managing customer incidents and service requests provides support.

Overview

The L1 Service desk
A Single point of contact (within a company or Offsite) for managing internal customer requests, application queries, L1 incidents, were providing support as per SLA.

ITTI provide the scalability and technical expertise to reliably deliver and manage application availability, security and performance, as an alternative to providing this support using internal resources.

ITES (Information Technology Enabled Services) is an outsourced process that can be used in various domain verticals, such as e-Commerce, Pharma, Health Care, Biotech, FMCG, Retail etc. This process completely reduces the costs and enhances the service standards.

ITTI provide outstanding services to our clients.

  • 24/7 operations services (Techno functional) best industry practice followed
  • Application L1 support
  • IT infrastructure support
  • Third party product support and operational support with on-site, off-site & offshore models.

We assure the best supporting strategies to cope with the day to day issues. Our commitment has been widely accepted & we make a difference in the Industry with planned activities in the road map of the Support.

Benefits

ITTI provides SLA-based Helpdesk services through which we can support multiple business applications.

We have set up and run, successfully, for many years, Application Helpdesks for many Global Corporations.

Our Helpdesk processes are compliant with ITIL and ISO 9001:2015 standards and leverage on state-of-the-art Tools and Call Management systems to monitor and measure the defined SLAs, ensure business continuity, and, provide high levels of User satisfaction and optimal utilization of shared resources.

We offer ITES Support Services which are mentioned below:

  • Project Management Office
  • Service Delivery Management
    • Product Rollout
    • Product Training
    • SOX and Version Control
    • Analytical
    • SOX Audit
    • L1 support
  • 24 X 7 Helpdesk Support
    • Extract Transform Load
    • Activity Monitoring
  • Back office processing
    • Master Data Management
    • Accounts Payable
    • Planning – FESC; MRP; Logistics

Service Offerings

  • Single point contact for all Desktop Related incidents
  • Ensure business continuity
  • Trouble shooting and online solution
  • Installation / Un-installation / Configuration – Desktop, Device drivers, Any customized application, MS-Office Suite, Network, Anti virus
  • Enrich and maintain system performance
  • Asset management
  • Schedule activities – Anti virus patches, OS patches, Backup’s
  • Value Added Services – Proactive solution, Root cause analysis and reporting, Online training, Reporting / Review’s
  • Application Helpdesk
  • Maintenance and production support
  • Health check and optimization
  • Operations / Data Management Support

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