The L1 Service desk
A Single point of contact (within a company or Offsite) for managing internal customer requests, application queries, L1 incidents, were providing support as per SLA.

ITTI provide the scalability and technical expertise to reliably deliver and manage application availability, security and performance, as an alternative to providing this support using internal resources.

ITES is an outsourced process that can be used in various domain verticals, such as e-Commerce, Pharma, Health Care, Biotech, FMCG, Retail etc. This process completely reduces the costs and enhances the service standards.

Case Studies

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Give us a call or drop by anytime, we endeavour to answer all enquiries within 24 hours on business days.





Features

ITTI provides SLA-based Helpdesk services through which we can support multiple business applications.

We have set up and run, successfully, for many years, Application Helpdesks for many Global Corporations.

Our Helpdesk processes are compliant with ITIL and ISO 9001:2015 standards and leverage on state-of-the-art Tools and Call Management systems to monitor and measure the defined SLAs, ensure business continuity, and, provide high levels of User satisfaction and optimal utilization of shared resources.

Service Offerings

  • Single point contact for all Desktop Related incidents
  • Ensure business continuity
  • Trouble shooting and online solution
  • Installation / Un-installation / Configuration – Desktop, Device drivers, Any customized application, MS-Office Suite, Network, Anti virus
  • Enrich and maintain system performance
  • Asset management
  • Schedule activities – Anti virus patches, OS patches, Backup’s
  • Value Added Services – Proactive solution, Root cause analysis and reporting, Online training, Reporting / Review’s
  • Application Helpdesk
  • Maintenance and production support
  • Health check and optimization
  • Operations / Data Management Support

Support Services

We offer ITES Support Services which are mentioned below:

  • Project Management Office
  • Service Delivery Management
    • Product Rollout
    • Product Training
    • SOX and Version Control
    • Analytical
    • SOX Audit
    • L1 support
  • 24 X 7 Helpdesk Support
    • Extract Transform Load
    • Activity Monitoring
  • Back office processing
    • Master Data Management
    • Accounts Payable
    • Planning – FESC; MRP; Logistics

Featured clients success stories

I would like to thank team ITTI and also place on record my sincere appreciation of the way its been implemented and hoping the same standards and quality for phase 2 as well . It would be our pleasure to do business with ITTI in the future and looking forward

MK Retail

Congratulations to the team! You all did an excellent job! Keep up the good work.

DCX Cables and Assemblies Pvt Ltd

The project is really successful and I am extremely pleased that we got a first class package which fit our requirements. I congratulate ITTI for a job well done, your patience, understanding and the willingness to work closely with us to get a tool, we needed

Abu Dhabi Ship Building

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