The L1 Service desk
A Single point of contact (within a company or Offsite) for managing internal customer requests, application queries, L1 incidents, were providing support as per SLA.
ITTI provide the scalability and technical expertise to reliably deliver and manage application availability, security and performance, as an alternative to providing this support using internal resources.
ITES is an outsourced process that can be used in various domain verticals, such as e-Commerce, Pharma, Health Care, Biotech, FMCG, Retail etc. This process completely reduces the costs and enhances the service standards.