Client
Linde Group
Industry
Industrial gases and engineering
Overview
Linde Group partnered with ITTI to roll out Microsoft Dynamics 365 Finance & Operations (D365FO) across 8 legal entities in the Middle East and North Africa.
The engagement combined a standardized ERP framework with entity-specific configurations and customizations, followed by structured post-go-live support and continuous improvement.
Business Challenges
- Complex multi-entity and multi-country operations.
- Balancing standardization with local requirements.
- Entity-specific customizations and integrations.
- Different rollout, data migration, and go-live requirements.
- Ongoing application and user support across regions.
The Solution: Strategic Re-Implementation on D365FO
ITTI delivered a standardized, scalable D365FO framework across multiple Linde Group entities, balancing common processes with local business requirements.
- Customized D365FO Solution: Implemented D365FO with reusable extensions and custom applications to address entity-specific business processes.
- Multi-Entity Rollout: Followed a structured approach as Assess → Design → Configure → Migrate → Integrate → Test → Go-Live → Hypercare → Support
- Localization & Configuration: Configured legal entities, financial dimensions, taxation, reporting, workflows, security, integrations, and master data based on local requirements.
- Data Migration & Integration: Migrated relevant master, financial, and transactional data, with validation and reconciliation. Integrated D365FO with required external business systems.
- Testing & Go-Live Data Migration: Conducted functional, integration, regression, UAT, and end-to-end testing, followed by controlled cutover and dedicated hypercare.
- Regional Support: Established ongoing support for functional, technical, integration, reporting, configuration, and enhancement requirements across entities.
- Continuous Improvement: Supported process optimization, enhancements, performance improvements, regulatory changes, and D365FO updates to continuously evolve the solution.
Business Outcomes
- 8 Legal Entities Supported – D365FO rollout and support across the MENA region.
- Standardized ERP Platform – Unified core processes with flexibility for local requirements.
- Scalable & Reusable Solution – Reusable customizations across multiple entities.
- Improved Visibility – Better visibility across finance and operations.
- Smoother Rollouts – Structured implementation, go-live, and hypercare reduced disruption.
- Regional Support – Ongoing functional, technical, integration, and application support.
- Faster Issue Resolution – Centralized expertise enabled quicker diagnosis and resolution.
- Continuous Improvement – Ongoing enhancements, optimization, and platform updates.
- Long-Term Partnership – Continued D365FO support, enhancements, and business transformation.
Key Highlights
8 Legal Entities | Multi-Country Rollout | Microsoft Dynamics 365 F&O | Customized Solution | Regional Support | Continuous Improvement
From multi-entity implementation to long-term support, ITTI helped Linde Group build a scalable D365FO foundation that supports standardized operations and evolving local needs.
